FAQ
Common questions
Welcome to our FAQ page! Here you will find answers to some of the most common questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact us at info@sattvai.com.
What materials are used in your products?
We use a variety of natural, eco-friendly materials in our products, such as amethyst, bamboo, rose quartz, and more. All of our materials are carefully selected for their sustainability and their ability to enhance your wellness experience.
How do I care for my products?
Each product comes with specific care instructions to ensure its longevity. For most of our stones and wellness tools, we recommend cleaning them gently with a soft cloth after each use. Avoid exposing them to harsh chemicals or extreme temperatures.
Are your products safe for sensitive skin?
Yes, our products, especially our wellness tools like gua sha and Kansa wands, are made from natural, hypoallergenic materials. However, we always recommend doing a patch test if you have particularly sensitive skin to ensure the products are compatible with your skin type.
Can I cancel or modify my order?
Orders are processed quickly to ensure prompt delivery, so we're unable to cancel or modify an order once it’s been placed. Please double-check your order before confirming your purchase.
Do you offer international shipping?
At this time, we only ship within the United States. Shipping costs and delivery times will be calculated at checkout based on your location within the US.
Returns & Refunds
Can I return or exchange items?
We offer a 14-day return policy for unused, undamaged items. If you're not satisfied with your purchase, simply contact us at info@sattvai.com and we’ll provide instructions for returning the item. Please refer to our [Return and Refund Policy](insert link) for more details.
How do I return an item?
To initiate a return, please contact us at info@sattvai.com. Once your return request is approved, we will provide you with instructions on how to send the item back.
How long does it take to receive a refund?
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please note that it may take several days for your bank or credit card provider to process and post the refund.
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